Shipping Policy

1. Cancellation policy:
Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
We would appreciate it if you could please tell us the reason for cancellation. It will help us improve our product and services.
2. How to change the information of my order?
If you realize you have made an error in shipping address or purchasing, simply email us as soon as possible. We will help you to correct the information.
Please be noted that: we can only change your order information within 6 hours. Please check the order confirmation email which is sent to you right after your order is placed to double check all of the information.
3. When do I get the tracking number?
Please allow extra time for your order to be processed during holidays and sale seasons.
All orders are processed and shipped within 2 days. Then, once your order is shipped, the tracking will be available and sent to you.
Please contact us if you do not receive tracking confirmation after 2 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
4. How can I check my package?
Once your order has shipped, we will send you a Shipping Update email with your tracking number. Your order will be shipped via USPS international.
To track your package, simply use the tracking number provided on our tracking page.
5. How long will it take to get my item?
Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
6. Shipping Guarantee
To back up our commitment and promise to you we will refund the cost of shipping on any item that takes longer than 20 days within the United States.
7. Risk fee shipping
If for whatever reason your goods don't arrive within 30 days, you will be refunded in FULL for that item. This is our promise to you! If there's a missing order, please let us know via
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.